FAQ - Employees

What does this mean for me?

Progression means different things for different people, which is why we want you to invest the time to reflect on what career progression means to you.

Whether you want to focus on a particular career path, move into a leadership position or just work on cool stuff, coming to your manager with your long-term and short-term goals in mind means we can help find the right opportunity for you.

If you’re not sure? Start small. Focus on one skill you want to master, one project you might want to get involved with or one relationship you want to develop. Reach out to other colleagues about their goals and how they are progressing too!

What is a career progression framework?

A career progression framework is a tool that will help you see exactly where your current skills place you and what you can do to level up.

The progression frameworks should be used as guidelines, and not hard-and-fast rules. They will evolve as the company does, but following these guiding pillars will ensure you continue to develop in your role at Capital on Tap.

How does it work?

You will have access to career path information from day one, but after 6 months at Capital on Tap, your manager will start actively discussing this with you at least twice a year. If you feel ready to progress sooner, speak with your manager.

Together, you and your manager will reflect on your performance as well as a set of qualities and behaviors you need to demonstrate which align with our company values.

Our values are our shared language across all roles and departments, and this approach standardized what progression looks like.

Promotions can happen in two ways:

  • Interview - If you are meeting the requirements of your career path before applying to a new role (either in a different team or promotion to management)
  • Career Path - If you are all green at your current level consistently (at least over three months) and some evidence of the next level.

For most roles, there are routes you can progress, either increasing your ability to demonstrate the role qualities (traditional progression) or by moving into other roles within the business.

Progression isn't an exact science and there can always be some ambiguity. If you are uncertain about where you are or where you're going, be open and honest with your manager.

How do I know which areas I should be progressing in?

Your manager will be able to guide you through which areas you are already aligned with and those that may need a little more work.

You are also encouraged to reach out for feedback from others across the company. Put thought into who would provide you with the most helpful feedback.

Make sure you ask the person for feedback who you don’t want to ask - this is usually the most valuable. Take the time and think about why you want feedback and if there is anything specific you’d like feedback on.

Make a plan with tangible actions on how you will progress in these areas. For example, if it is mastery and understanding of our business, but you don't know how interchange works, reach out to your line manager or someone in one of our commercial teams.

How do I know if I'm progressing?

We will always look to recognize people who have progressed.

You'll know you've progressed when you're asked to work on something even bigger than before. When you're asked to coach a colleague on something that you've learnt. When you've seen the impact of your work on the company and a greater level of influence.

Feedback and self-reflection are also essential though. Use your monthly one-to-ones to regularly reflect on how you're progressing, gather feedback from people you work closely with and talk this through with your manager.

In some roles, when you’re displaying all of the criteria of your current career path and exhibiting some of the criteria of the next level, your progression will be evaluated. Your manager will do a review, you will do a self-assessment and key stakeholders will provide feedback. After this, your promotion will be considered.

How does progression work if I want to change roles?

Progression isn't just linear at Capital on Tap, and progression may also be shown through moving to a new career path.

You’ll need to do a lot of self-learning and make good use of your learning budget, but if you’re interested, give it a go!

Look around at people across Capital on Tap who have a career path that you're interested in. Are there any fun projects you could support with? Do they have a recommendation for you to use your learning budget on? What did they do to progress? Grab a coffee with them to learn more!

Please note: if you are looking to move to a different team or department, there's no guarantee that your seniority level will be maintained. You might have to start in a junior role and work your way up.

Is there a shortcut or loophole so I can progress faster?

The short answer is no.

Your career development is a journey where the route you take is more important than how fast you get there.

Without exception, those who have progressed well during their time at Capital on Tap have done so through hard work, determination and constant learning. We want you to do the same!